QB Issue Resolution:
Let me clarify things out, Pete_Mc.
I’ve received a report that some customers are unable to make payments online in Internet Explorer 11. And, there’s an investigation about this.
Let’s make sure they’re using other supported browsers. By doing so, they can pay their invoices. Please refer to this article: System requirements for QuickBooks Online, QuickBooks Online Accountant, and QuickBooks Self-Employe… to know what computer and browser to use when paying invoices.
Also, AntiVirus or Corp won’t affect the payment link from going through.
If they’re getting the same results, I suggest contacting our QuickBooks Online Technical Team. By doing so, they can check and investigate this further. You can also ask them to add your account to the investigation (INV-38337). This way, you’ll be able to receive an update via email while our Engineering Team is working to fix this issue.
Here’s how to get in touch with them:
- Select Help (?) at the top right.
- Select Contact Us to connect with a live support agent.
Should you have follow-up questions, don’t hesitate to leave a comment below. I’d be glad to help you out.
Resolution for Issue 'Does anyone else have the problem of a small number of customers that are not able to make payments via the online link sent from email invoicing.' available: Yes (Solved).
Source: Intuit Community forum.
Does anyone else have the problem of a small number of customers that are not able to make payments via the online link sent from email invoicing.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for QBO
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