QB Issue Resolution:

With QuickBooks Payments, you can receive payments from your customers even when you’re not near your computer. You only need your smartphone and the QuickBooks Mobile Payments app (formerly GoPayment). That’s great. But how do you get those payments into QuickBooks Online? It’s simple — just follow the detailed instructions in this article.

In order for these instructions to make sense, we assume that your QuickBooks Online company is connected to a compatible QuickBooks Payments account and you have processed at least one credit card transaction using the QuickBooks Mobile Payments app or GoPayment app.
Detailed instructions

Click the Company/Gear icon > Import GoPayment.

A list of available mobile payments transactions appears. Click to highlight the payment(s) you want to record.

Choose whether you want to record the payment(s) as a Receive Payment or Sales Receipt transaction.

Note: Receive Payment transactions will be saved as unapplied payments to a customer. You will need to apply the payment to the corresponding invoice to mark that invoice as paid.

Select the customer for which you would like to record the payment. Enter in any other details you’d like, such as a memo.

Note: The memo field populates a comment from the QuickBooks Mobile Payments transaction you are downloading. In the QuickBooks Mobile Payments app, use the “Add Memo” button on the Review Order screen to take advantage of this feature.

Once everything looks right, click Save & Continue or Save & Done. Once you’ve completed categorization of all payments, a dialog is displayed indicating that the payments are being saved as QuickBooks Online transaction, and that’s it!

Resolution for Issue 'Download QuickBooks Mobile Payments into QuickBooks Online' available: Yes (Solved).
Source: Intuit Community forum.

Download QuickBooks Mobile Payments into QuickBooks Online: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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