QB Issue Resolution:

Downloading Acrobat Reader
Answer ID: 1066

Here’s what you need to know about using Adobe Reader or Acrobat while printing in QBO:

If you’re using Windows, you’ll need Acrobat Reader or Adobe Professional installed to print sales forms, 1099-MISC forms and checks in QuickBooks Online. Although QuickBooks Online may work with earlier versions, we always recommend the most recent version since our troubleshooting steps are consistent with the newer versions.
Here’s where to download the latest version of Adobe Reader for Windows: http://get.adobe.com/reader/
When you download Adobe Reader, we recommend that you deselect any unnecessary downloads such as free toolbars unless you specifically want to install these additional programs on your computer.
QuickBooks Online for Mac does not use Adobe Reader. See KnowledgeBase article 3148 if you need help printing on your Mac.
To ensure that your sales forms, 1099s and checks align properly, adjust your printer settings so that it will work with Acrobat Reader. For how to set up or adjust alignment when printing, see the related knowledgebase article 2538, How to set up or adjust alignment when printing.

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Details
Answer ID 1066
Products QuickBooks Online Simple Start (H)
QuickBooks Online Essentials (H)
QuickBooks Online Plus (H)
Categories Questions before Buying the Product
Using This Product
Date Created 11/13/2006 12:30 PM
Date Updated 03/13/2015 07:56 PM
Allow Crawling? Yes

Resolution for Issue 'Downloading Acrobat Reader.' available: Yes (Solved).
Source: Intuit Community forum.

Downloading Acrobat Reader.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Acrobat
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Error Recovery for Acrobat [Canada]
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