QB Issue Resolution:

Since you are using the QuickBooks Email service, the change Intuit made was to send emails using the address [email protected] This allows emails to be received by the majority of email providers, however it still may get flagged as spam and redirected to the Spam folder.

Let’s do the following work around to prevent emails from automatically being flagged as spam:

1.Add the address [email protected] to your contacts list.
2.Create a filter or rule that will ensure any emails from [email protected] get placed in the Inbox.

 

Resolution for Issue 'Email thru Quickbooks does not reach customer or cc to me' available: Yes (Solved).
Source: Intuit Community forum.

Email thru Quickbooks does not reach customer or cc to me: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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