QB Issue Resolution:

Since the employee is no longer active, you’ll want to run a payroll check for the cash tips alone. First, let’s make sure the employee status is active (Employment>Status>change to Active). Then, turn on the Cash Tips pay type. Finally, run a payroll check.


So here’s how to turn on this pay type:

  1. Go to Workers.
  2. In the Employees tab, select the employee.
  3. Click on the edit icon for Pay.
  4. Check the box for Cash Tips.
  5. Click on Done.

To run the payroll:

  1. In the Employees tab, click on Run payroll.
  2. Select the pay schedule and enter the cash tips amount.
  3. Click on Preview payroll.
  4. Click on Submit payroll.
  5. Click on Finish payroll.

Let me also share this great reference about cash tips: https://community.intuit.com/articles/1767102.

Resolution for Issue 'Employee Cash Tips' available: Yes (Solved).
Source: Intuit Community forum.

Employee Cash Tips: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Cash Tips
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Error Recovery for Cash Tips [Canada]
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