QB Issue Resolution:

The method you use to enter opening balances for customers and vendors will depend on whether the balances existed before your QuickBooks start date, or if they were acquired after the start date. Use the method that best fits your situation.
Detailed Instructions

For balances that existed before your start date, and that fall within this fiscal year:

When you add customer and vendor names to your lists, the Opening Balance field is at the top of each new entry record. When creating a new list name, enter an opening balance amount with an As Of date equal to your start date. The Opening Balance and As Of fields are only available when you first create the new customer or vendor record.

Important: If you plan to set up jobs for your customers, do not enter an opening balance for the customer name. Instead, enter opening balances for the individual jobs. The customer name will reflect the total balance for all its jobs.

When you enter opening balances for your customers and vendors, you are building the accounts receivable (A/R) and accounts payable (A/P) opening balances, respectively. If the customers or vendors have had activity since your start date, enter the additional transactions individually so that you have detailed financial information from your start date forward.

Note: If a customer or vendor was created without an opening balance, you can still enter an opening balance transaction for them using the standard QuickBooks forms and your company start date. Please see the information below about balances acquired after your start date.

For balances acquired from your start date through today:

Use the standard QuickBooks forms to enter individual transactions that have occurred since your start date. This ensures that your A/R and A/P accounts, along with your income and expense accounts, are accurate and up-to-date. The following transactions types should be entered with the standard QuickBooks forms:

Invoices and sales receipts (with sales tax, if appropriate)
Customer returns
Customer payments
Deposits
Sales tax payments
Vendor bills
Vendor credits
Bill payments

For information on using QuickBooks forms, please refer to the QuickBooks in product help
Other Articles To Try

SLN40466 – Changing the company start date
HOW12151 – Edit an opening balance for a balance sheet account

Resolution for Issue 'Enter opening balances for customers and vendors.' available: Yes (Solved).
Source: Intuit Community forum.

Enter opening balances for customers and vendors.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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