QB Issue Resolution:

Actually, Receipt Notes can be selected within the Make a Sale screen by opening the I WANT TO menu, select Add/Edit Receipt Notes.

You can also add this as a shortcut to the Customize Buttons on the left pane by right clicking the left pane > Customize Buttons > select Add/Edit Receipt Notes > add it to the right and Close.

Resolution for Issue 'Entering comments on receipts in QBPOS 2013?' available: Yes (Solved).
Source: Intuit Community forum.

Entering comments on receipts in QBPOS 2013?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for comments
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