QB Issue Resolution:

Go to”Employees”>”Payroll Setup”.
One of the steps is to enter YTD information for your Employees.

I hope this helps. Let us know by marking this post as “Solved” or post back with more information.

Resolution for Issue 'Entering past payroll history' available: Yes (Solved).
Source: Intuit Community forum.

Entering past payroll history: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Payroll
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