QB Issue Resolution:
Yes. there’s a way for you to re-create the deposit details so you can delete and re-create your sales receipt, LZAlice.
When you accidentally delete the deposit in the register, all the payment transactions linked from it will show back in the Make Deposit page. You can record the bank deposit of your customer payments (using the sales receipts) again.
- Click Banking in the left menu.
- Choose Make Deposits.
- Then, the Payments to Deposit window will open. It has a blue border. Place a checkmark next to the payments you will deposit.
- Click Ok.
- QuickBooks takes these payments and places them in the Make Deposits window.
- In the Make Deposits window, make sure the Deposit To account is the right one. Also, make sure of the date.
- Click Save & Close.
To know the details of the deleted transaction, you can go to Voided/Deleted Transaction Detail report. Just go to Reports on the top menu and choose Accountant & Taxes. Then, click Voided/Deleted Transaction Detail.
Once done, go to the Customer & Jobs tab to open the sales receipt. While accessing the transaction, click Edit on the top menu, and choose Delete Sales Receipt. Then, re-create the correct sales receipt.
I have articles here for more details about deposit customer payments and deposit detail report:
- Deposit customer payments
- Use Check or Deposit Detail Reports to show transaction links and mimic Cash Receipt Report
Resolution for Issue 'Erroneously Deleted Deposit Detail' available: Yes (Solved).
Source: Intuit Community forum.
Erroneously Deleted Deposit Detail: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for Deposit Detail
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Error Recovery for Deposit Detail [Canada]
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