QB Issue Resolution:

The Error 179 occurs when there are damages in the encryption of sensitive fields such as credit card numbers, social security/Social Security and bank accounts. You either need to delete, edit and/or update the information to resolve the issue.


You can refer to this article for the solutions you can try: Error: QBwin.log: LVL_SEVERE_ERROR–GetDecryptedCreditCardNumber The decryption has failed.


On the other note, if you’re done following the resolutions stated from the article about fixing error TD500 “There was a problem with your update”  but still having the same error,  I’d recommend contacting our Customer Care Team. They have the extra tools that can help you retrieve your company profile and open your company file.


Here’s how you can reach us:

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, click Contact us.
  3. Enter the details of your concern and click Continue.
  4. Choose how you want to reach them and enter the needed information.​

Resolution for Issue 'Error code TD500 ‘problem with your update’' available: Yes (Solved).
Source: Intuit Community forum.

Error code TD500 ‘problem with your update’: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for bank accounts
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Error Recovery for bank accounts [Canada]
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