QB Issue Resolution:
When importing a statement from American Express by Web connect or Direct Connect, the following error message is displayed intermittently:
The cause of this situation and its solution are currently under investigation. More information will be made available as it becomes known.
Please click here if you would like to be notified via e-mail when a solution to this issue becomes available.
What you can try now
This issue occurs intermittently. Try downloading and importing the statement again when encountering the error.
If using Web Connect, save the .qbo file to the Desktop on the PC, and then import the .qbo file. Ensure the online account access is disabled first.
Steps to disable online account access can be found using KBID 1006823.
Resolution for Issue 'Error: OL-226 Downloading American Express (AMEX) Statement' available: Yes (Solved).
Source: Intuit Community forum.
Error: OL-226 Downloading American Express (AMEX) Statement: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for Direct Connect
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Error Recovery for Direct Connect [Canada]
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