QB Issue Resolution:
I appreciate your efforts in performing the recommendation provided above to resolve this, lvhdbiker.
This can also happen when the Automatically apply credits feature is turned on that’s why it is applying for the credit automatically when you create an invoice. Let’s check if this is the case:
- Go to the Gear icon.
- Select Account and Settings.
- Choose the Advanced tab.
- In the Automation section, the Automatically apply credits box is mark checked.
I’ve added screenshots to serve as your visual guide:
Once verified, you can simply turn it off by unchecking the Automatically apply credits box, clicking Save, then Done. That way, the next time you’ll create an invoice, this will no longer apply a credit automatically.
Let me know if there’s anything else I can do to help. I’m just here to answer them.
Resolution for Issue 'For some reason the last 2 or 3 invoices I have created, a credit for the exact same amount is showing up in error. Totally confused here.' available: Yes (Solved).
Source: Intuit Community forum.
For some reason the last 2 or 3 invoices I have created, a credit for the exact same amount is showing up in error. Totally confused here.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for Automatically apply credits
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