QB Issue Resolution:
Let’s begin with logging in to the bank’s website, and verify if there has been on-going maintenance. If there is, we’ll need to pause till they are finished updating their system.
Otherwise, we’ll have to complete these troubleshooting steps by using a private browser, log back in to QuickBooks Online. Then,
- Go to the Banking page and click on the Update button.
- If it gets connected again, you can now change your sign in information. Click on the edit pencil and select Edit sign-in.
- Enter the sign-in information.
- If not, use another supported browser and do the same thing.
I’m sharing this article for your reference if ever there are any banking errors: How to manually update an account to fix banking errors
In an event that nothing appears to work, please reach out to us and report it. Click on the Help icon, click on Contact us. We will let our engineers review the bank setup so that they can fix it.
Resolution for Issue 'For two days Quickbooks will not connect to the bank so I can update the sign in information. There is no internet problem, it is working fine. Any suggestions?' available: Yes (Solved).
Source: Intuit Community forum.
For two days Quickbooks will not connect to the bank so I can update the sign in information. There is no internet problem, it is working fine. Any suggestions?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for banking page
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Error Recovery for banking page [Canada]
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