QB Issue Resolution:

Forgot password
Answer ID: 4832

Successfully signing into your QuickBooks Online Company is essential to your business so we’d like to get you up and running quickly.

We often find that the problem is with the user ID and not the password. Making sure you’re using the correct ID first is the key!
• Many people use their email address for the user ID. Have you tried that?
• If you tried an email address and that wasn’t it, do you have a common user ID that you use?
• You may have multiple user IDs tied to your email address because of other Intuit services you currently use or have used in the past.
• You can also have your user ID emailed to you.

1. Go to https://qbo.intuit.com

2. Click the Can’t access your account? link.


3. Enter your email address or User ID and click on the Continue button.


4. Please check your email. We will send you an email with your User ID and a link to Sign In or Reset your Password.

The confirmation screen will confirm the email address we have sent your login credentials to.

Think your password may be the issue? Follow the steps outlined above to reset your password.


Didn’t receive the email?
• Check your spam or junk folders to see if the email is listed there.
• Try adding [email protected] to your email safe senders list.
• If these tips don’t resolve the issue or you no longer have access to the email account you used to sign up for QuickBooks Online, please contact Support.

Answer ID 4832
Products QuickBooks Online Edition
QuickBooks Online Simple Start
QuickBooks Online Essentials
QuickBooks Online Plus
QuickBooks Online Simple Start (H)
QuickBooks Online Essentials (H)
QuickBooks Online Plus (H)
Categories Unable to Login
Using This Product
Date Created 12/22/2011 08:37 PM
Date Updated 04/10/2015 04:38 PM
Allow Crawling? Yes

Resolution for Issue 'Forgot password.' available: Yes (Solved).
Source: Intuit Community forum.

Forgot password.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for password
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Error Recovery for password [Canada]
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Additional Support Options: