QB Issue Resolution:

do a journal entry for the adjustment and use retained earnings for the offset account

 

ie

debit RE, and credit gift card liability, 500

Resolution for Issue 'Gift Cards, On account customer charges….' available: Yes (Solved).
Source: Intuit Community forum.

Gift Cards, On account customer charges….: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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