QB Issue Resolution:

You can reset the password to recover it. On the sign in page, you’ll see the I forgot my user ID or Password link. Click on it to be routed to the next page. Enter your phone number, email or user ID, and click Continue.

Check your email address and follow instruction to successfully change it. Go back to the sign in page and enter new login credentials.

However,¬†you won’t have access to your previous data after a year. We only hold the data for a maximum of 1 year after cancellation.

Resolution for Issue 'Good day, I need to access an old Quickbooks file for audit purposes, for which we dont have the access password. please assist urgently' available: Yes (Solved).
Source: Intuit Community forum.

Good day, I need to access an old Quickbooks file for audit purposes, for which we dont have the access password. please assist urgently: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for email address
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Error Recovery for email address [Canada]
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