QB Issue Resolution:

I can share more information on why your Unapplied Cash Payment Income were classified under “Not Specified” in your PL by Class report.


If you have recorded the Unapplied Cash Payment Income through the Receive Payment page, you cannot add “Class” on it. Thus, when you run the PL by Class report, it will be classified under Not Specified. This will stay as is even if you have applied it to your invoices.

On the other hand, if you use the Deposit page in recording the Unapplied Cash Payment Income but you didn’t specify its class, it will still be classified under “Not Specified“.

To fix this, re-open your deposit transaction and classify Unapplied Cash Payment Income. Here’s how:

  1. Go to Reports.
  2. Choose Profit and Loss by Class.
  3. Click on the amount under Not Specified.
  4. In the Transactions Report page, you’ll see the details of the transactions.
  5. Click on the amount.
  6. Add your desired class.   
  7. Re-open PL by Class report.

Resolution for Issue 'Has QBO already fixed the unapplied Cash Payment Income-register-automatic, when we are using classes?' available: Yes (Solved).
Source: Intuit Community forum.

Has QBO already fixed the unapplied Cash Payment Income-register-automatic, when we are using classes?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Payment Income
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