QB Issue Resolution:

I’d like to give some updates about the error that you received while accessing pay stubs through Workforce.


We currently have an ongoing issue wherein Workforce users receive the “We can’t get your info. Your employer isn’t connected to QuickBooks Payroll. Contact them to access your paycheck” error when trying to view their pay stubs. Our engineers are already aware of this issue and now working to come up with a permanent fix.


For now, I’d suggest reaching out to our Customer Care Team so you’ll be added to the list of the affected users. This way, you’ll be able to receive recent reports about the status of the issue via email.


You can visit these links below to help you access your pay stubs once this concern is resolved:

Thank you for your patience while this is being worked on.


Resolution for Issue 'Having trouble accessing my paystub through Quickbooks Workforce' available: Yes (Solved).
Source: Intuit Community forum.

Having trouble accessing my paystub through Quickbooks Workforce: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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