QB Issue Resolution:

In the Receive Payment transaction, you can input a zero amount to make the customer’s balance to 200.

 

Here’s how:

  1. Click the Plus icon and select Receive Payment.
  2. Enter the necessary fields.
  3. In the Outstanding Transactions section, mark a check on the Invoice.
  4. Then, under the Credit section click the credit you’ll apply.
  5. Before saving, make the Amount into zero at the upper-right of the page.
  6. Once done, click Save and close.

You’ll also want to check this link that will help you on how to enter and apply a credit memo or delayed credit.

Resolution for Issue 'Hello guys, how do I apply a credit memo in the amount of -500 to a customer invoice issued in the amount of 700? I have a customer with higher amount of invoices and I would like to keep a track of the actual amounts payable by them after partial credit memos are deducted. I cannot do this through the' available: Yes (Solved).
Source: Intuit Community forum.

Hello guys, how do I apply a credit memo in the amount of -500 to a customer invoice issued in the amount of 700? I have a customer with higher amount of invoices and I would like to keep a track of the actual amounts payable by them after partial credit memos are deducted. I cannot do this through the: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for apply a credit memo
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