QB Issue Resolution:

Welcome to the Community. I’d be glad to lend a hand with your question about matching bank transactions in QuickBooks Online.

 

Since the invoices are showing the Paid status, I recommend checking the bank account you use for the transactions. You can run the Transactions List by Customer report to locate the invoices and their payments.

 

Here are the steps:

 

  1. On the left panel, click Reports.
  2. In the search bar, type in Transaction and select Transaction List by Customer.
  3. Choose a date range.
  4. Click Customize.
  5. Go to Filter.
  6. Put a check mark beside Transaction Type.
  7. Click the drop-down arrow, then select Invoice and Payment.
  8. Click Run report.

You can open the invoice from the report to check the payment and the bank account used. You can view the sample screenshot below for your visual reference:

 

 

To ensure they will be on the list, please make sure that the transactions:

  • Hasn’t been reconciled.
  • Was entered using the same bank account.
  • Wasn’t matched to another downloaded transaction.

For additional insights into matching transactions, such as finding the match, I’m adding the article I recommend (scroll down to Find matching transactions):

 

Add and match downloaded banking transactions.

 

I’ll keep an eye out on your response regarding matching transactions from Bank Feeds. The Community is always available to help.

Resolution for Issue 'Hello, I am trying to match a client payment to a bank deposit but the payment or the corresponding invoices are not listed to match to. I see the invoices are paid, how can I find out if they have been matched to another deposit? Are there any other reasons why they would not be listed? thanks!' available: Yes (Solved).
Source: Intuit Community forum.

Hello, I am trying to match a client payment to a bank deposit but the payment or the corresponding invoices are not listed to match to. I see the invoices are paid, how can I find out if they have been matched to another deposit? Are there any other reasons why they would not be listed? thanks!: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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