QB Issue Resolution:

It’s a pleasure to have you in the Community. I’m here to share some information about issuing a refund to your customer’s credit card.

 

To answer your question, Yes, it is possible! But before we proceed, please note that QuickBooks Payments will only allow you to process a refund within six months from the date of the sale. After this period, you can provide a refund using cash or check.

 

To process a refund, here’s how:

 

1. Log in to your QuickBooks Payments account.
2. Choose Reverse a Transaction on the Processing Tools drop-down, then fill out the fields and select Search
3. Pick the Invoices you want to refund, then Submit.

 

That should point you in the right direction. For more information, you can also check out this article for future reference: Void or refund transactions in QuickBooks Payments.

 

Resolution for Issue 'Hello. I am using QB Online . A few months ago I issued an invoice to a customer and now they would like a refund. I would like to know if it is possible to issue a refund to a customer who paid via credit card? Or should I issue the refund directly from my bank and then record it in QB?' available: Yes (Solved).
Source: Intuit Community forum.

Hello. I am using QB Online . A few months ago I issued an invoice to a customer and now they would like a refund. I would like to know if it is possible to issue a refund to a customer who paid via credit card? Or should I issue the refund directly from my bank and then record it in QB?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for issue a refund to a customers credit card
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