QB Issue Resolution:

It’s good to have you back here in the Community. I’d be happy to provide you with the steps on recording a receipt in QuickBooks Online.

 

Recording a refund receipt in QuickBooks Online doesn’t affect the customer’s balance (accounts receivable), this will only affect the bank balance.

 

To record a refund:

  1. Select Plus icon (+) on the Toolbar.
  2. Under Customers, choose Refund Receipt.
  3. Select the same product/service you are refunding and enter the exact amount of the refund.
  4. Fill out the necessary fields, then select Save and close.

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For more details about this process, please refer to these articles:

This should help you record your refunded sales receipt in QuickBooks.

Resolution for Issue 'Hello! I have a couple of auto sales receipts that were refunded within 2-days of running the card – how do I record the refunds in Quickbooks? The sales receipts just show $0.00 in my deposit causing it to not balance. Thank you!' available: Yes (Solved).
Source: Intuit Community forum.

Hello! I have a couple of auto sales receipts that were refunded within 2-days of running the card – how do I record the refunds in Quickbooks? The sales receipts just show $0.00 in my deposit causing it to not balance. Thank you!: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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