QB Issue Resolution:

Thanks for the screenshot. This will help me provide the right resolution to your concern.

 

Let’s link the downloaded transaction ($324.00) to your open vendor credit by adding it as a bank deposit to zero out the negative balance.

 

For us to link the transaction to the open vendor credit, we’ll need to create several transactions and perform some steps.

 

Step 1: Add the downloaded amount.

  1. Go to the Banking page.
  2. Click on the received amount ($324.00) to edit.
  3. Select the Add radio button and choose a payee (the vendor with the credit).
  4. In the Category field, choose Accounts Payable and click Add.

The following screenshots will serve as your visual guide.1.PNG

 

2.PNG

Step 2 : Link the downloaded transaction to the vendor credit. Before doing so, let’s create a dummy bill with a zero amount.

  1. Go to the Expenses menu from the left pane and select the Vendor tab.
  2. Click on the vendor’s name.
  3. Select the New Transaction button at the top right and choose Bill.
  4. Enter a description and hit on Save.
  5. Next, click on Make Payment within the Bill.
  6. Put a checkmark on the Deposit and Vendor Credit boxes.
  7. Then, click on Save and close.

I’ve also attached some screenshots for reference.1.1.PNG

 

1.2.PNG

 

1.3.PNG

 

1.4.PNG

 

Lastly, delete the dummy bill we just created.

 

I’m linking an article that will help you in the future: Enter a refund from a vendor.

Resolution for Issue 'Hello, I hope someone can answer me why inside my Bank Deposit window I not have a Credit Card Acc as option to choose to deposit money from Vendor credit. I was trying to record Refund from a Vendor. thank you' available: Yes (Solved).
Source: Intuit Community forum.

Hello, I hope someone can answer me why inside my Bank Deposit window I not have a Credit Card Acc as option to choose to deposit money from Vendor credit. I was trying to record Refund from a Vendor. thank you: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Accounts in Bank Deposit window
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