QB Issue Resolution:

Thanks for letting us know the steps you’ve tried and the results you’ve gotten.

 

Since you’re still unable to select ACH payment only, we’d recommend contacting our support team for further investigation. Here’s how:

  1. Visit this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Choose the most related topic.
  4. Scroll down and click the Get the phone number tab.

Thanks again!

Resolution for Issue 'Hello, I recently set up our QBO Payments, and was creating a custom invoice template, and in the Payments tab of the template customization, I cannot seem to get QBO to allow me to check only the box for bank transfer payments. (At this time we do not want to accept credit card payments.) It won’t let me have a single payment method checked–it’s either both or nothing at all. Am I missing something here? Thanks in advance to anyone who can help me with this.' available: Yes (Solved).
Source: Intuit Community forum.

Hello, I recently set up our QBO Payments, and was creating a custom invoice template, and in the Payments tab of the template customization, I cannot seem to get QBO to allow me to check only the box for bank transfer payments. (At this time we do not want to accept credit card payments.) It won’t let me have a single payment method checked–it’s either both or nothing at all. Am I missing something here? Thanks in advance to anyone who can help me with this.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for accept ACH Payments ONLY for Invoices
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Error Recovery for accept ACH Payments ONLY for Invoices [Canada]
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