QB Issue Resolution:

Thanks for letting us know the results of the steps that you’ve taken. I want this to be taken care of.

 

Deleting or removing transactions that were already been reconciled can affect the balance of your reconciliation report. Since you mentioned that the payment didn’t actually occur in the first place, and you don’t want to have it deleted from the reconciled transaction, you can create a Journal Entry for it.

 

Check out this article to know more about creating Journal Entries in QuickBooks Online (QBO): Enter Journal Entry.

 

Before doing that, I’d still suggest consulting an accountant to help and guide you on what’s the best way to handle this. Your accountant can provide more expert advice in dealing with this concern.

Resolution for Issue 'Hello. I’m using QBO Simple Start and reconciled a credit card statement, without the final statement last week – just used the current balance. Won’t do that again. The reconciliation included a journal entry with a credit card “credit”. This was an error – I’m new to QB and know now what category that entry belongs in is “inventory asset”. I deleted the journal entry. Went to reconcile and saw this credit card “credit” was a problem because the balance on the credit card is way off. Following the advice on this forum, recreated the journal entry, and all is fine, balance wise. But the balance isn’t real. I didn’t make the credit card “credit”/payment that is in the journal entry. I believe I need to change the journal entry to the correct category (inventory asset) and also change the starting balance of the reconciled report. Is this possible? Thanks for any help. I have leaned very heavily on this Q&A forum and am grateful for the time everyone takes to answer the questions.' available: Yes (Solved).
Source: Intuit Community forum.

Hello. I’m using QBO Simple Start and reconciled a credit card statement, without the final statement last week – just used the current balance. Won’t do that again. The reconciliation included a journal entry with a credit card “credit”. This was an error – I’m new to QB and know now what category that entry belongs in is “inventory asset”. I deleted the journal entry. Went to reconcile and saw this credit card “credit” was a problem because the balance on the credit card is way off. Following the advice on this forum, recreated the journal entry, and all is fine, balance wise. But the balance isn’t real. I didn’t make the credit card “credit”/payment that is in the journal entry. I believe I need to change the journal entry to the correct category (inventory asset) and also change the starting balance of the reconciled report. Is this possible? Thanks for any help. I have leaned very heavily on this Q&A forum and am grateful for the time everyone takes to answer the questions.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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