QB Issue Resolution:
Answer 1:
Hello, @Julie.
Let me share some information so we can get rid of the duplicate transactions in your account.
Just to clarify, in which account is the duplicate showing? Also, is the account where the payments are transferred from connected with QuickBooks? If yes, let’s make sure to record it as a Transfer.
- Go to the Banking menu.
- Choose the Banking tab.
- Select the account where the transfer is coming from.
- From the For Review tab, locate the transfer you’ve made.
- Click to expand.
- Pick the Record Transfer button.
- Enter the transfer details.
- Click the Record Transfer button.
However, if you only connected one bank account (the account where you transfer the money), you can link the deposits to your invoices. You can follow the steps below:
To find and edit the deposit
- Select the Accounting menu.
- Find the account you deposited the payment to, then click View Register.
- Locate and select the correct deposit.
- Hit Edit.
- On Bank Deposit screen, scroll down to Add funds to this deposit.
- In the Account column, search and select Account’s Receivable.
- Click Save and close.
To apply the deposit (payment) to your invoice
- Go to the Sales menu.
- Go to the Customers tab.
- Select the customer’s name.
- Find the invoice, then click Receive payment.
- Make sure both the Invoice and Deposit are selected.
- Click Save and close.
You can read through this article for more detailed instructions: How to link a deposit to an invoice.
Also, I’d recommend consulting with an accountant so you’d be guided accurately in managing your transactions and in reconciling it.
Get back to us here if you have other questions about tracking your income and expenses in QuickBooks. The Community and I are always here to help.
Answer 2:
I can help you record this transaction, @jwest2.
You’ll encounter this error when making a transfer using the same account. You’ll want to credit from one account and deposit from the other.
Money movement between bank (asset) or credit card (liability) accounts can be represented by Transfer, Expense, or Deposit transactions.
You can also check on handling bank transfers and categorize and match online bank transactions in QuickBooks Online that you may also find helpful.
Let me know if there’s anything that you need. I’m always here to assist. Have a great rest of the day!
Resolution for Issue 'Hello QBO Community, We transferred money into our account and it’s showing up as a duplicate meaning as a payment and as a deposit. When I reconciled everything balanced out but the deposit is not showing up in QBO. I’m assuming this is because it’s showing up as a deposit and a payment. Why is it showing up as a duplicate? Our interest paid shows up as a duplicate also. Thank you in advance! Julie' available: Yes (Solved).
Source: Intuit Community forum.
Hello QBO Community, We transferred money into our account and it’s showing up as a duplicate meaning as a payment and as a deposit. When I reconciled everything balanced out but the deposit is not showing up in QBO. I’m assuming this is because it’s showing up as a deposit and a payment. Why is it showing up as a duplicate? Our interest paid shows up as a duplicate also. Thank you in advance! Julie: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.
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