QB Issue Resolution:

Let me help you locate the deposit that needs to be deleted in QuickBooks Online (QBO).

 

You can run the Deposit Detail report to track the transaction. This report will show all the deposits, with the date, customer or vendor, and amount on each account.

 

Here’s how:

  1. Click Reports on the left pane.
  2. Enter and select Deposit Detail in the search box.
  3. Set the date range.
  4. Click the Customize button, then click Filter.
  5. Select the correct Account.
  6. Click Run report.

Go through the report and click the deposit transaction to open. Click More at the bottom and select Delete.

 

The screenshots below show these steps as well.

 

These steps will help you track the canceled deposit transaction. If there’s anything else I can do for you, please don’t hesitate to leave a comment below. I’ll get back here as soon as I can to help you again.

Resolution for Issue 'Hello! We run roughly 365 auto-payments on the second of each month for customers that choose that option. Occasionally a customer will forget to cancel their service with us before the second, see the charge and call to cancel. Since it is within the 3 business days, we have been voiding these. They do show up as refunded in the transaction. However, the past two months, the deposit has been going towards “Uncategorized Income” because there is a discrepency in the deposit (the amount of a refund/void). My question is; how can we avoid this? Going through 365 transactions to find the issue is a pain. We are printing off the deposit transaction from our Merchant Services account and comparing with the deposit in QB. The +$40 we show being deposited in the bank/deposit transaction cannot be found in the QB deposit. Any ideas?? Been staring at it for too long and its confusing us! ;-p Thank you!!' available: Yes (Solved).
Source: Intuit Community forum.

Hello! We run roughly 365 auto-payments on the second of each month for customers that choose that option. Occasionally a customer will forget to cancel their service with us before the second, see the charge and call to cancel. Since it is within the 3 business days, we have been voiding these. They do show up as refunded in the transaction. However, the past two months, the deposit has been going towards “Uncategorized Income” because there is a discrepency in the deposit (the amount of a refund/void). My question is; how can we avoid this? Going through 365 transactions to find the issue is a pain. We are printing off the deposit transaction from our Merchant Services account and comparing with the deposit in QB. The +$40 we show being deposited in the bank/deposit transaction cannot be found in the QB deposit. Any ideas?? Been staring at it for too long and its confusing us! ;-p Thank you!!: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Customer voided payment creating deposit Issue
Quickbooks Repair Pro will resolve it efficiently and affordably. Guaranteed resolution of your issue, or you pay nothing!

Error Recovery for Customer voided payment creating deposit Issue [Canada]
E-Tech is the #1 Quickbooks data migration and Conversion service provider.

Get 50% off Quickbooks Online

Click Here for 50% off!

Additional Support Options: