QB Issue Resolution:
QuickBooks Online uses browser cache files that temporarily saves your browsing data. When it’s full, you could experience unusual behaviors like having the balance on the register not to update.
To get this issue sorted out, you may sign in to QuickBooks in an private window. It stops the cache files from saving new data and makes your browser work fresh.
Here are the different keyboard shortcuts to open them:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once done, you can double check if the balance is now updated. If it works fine, go back to your regular browser and clear the cache.
However, if the same thing happens after performing the steps above, I recommend contacting our Customer Care Team. They can run a remote-viewing session and help verify on what’s causing the issue.
- Click on Help at the top menu bar.
- Hit on the Contact Us button.
- Enter a brief description of the issue in the What can we help you with? box.
- Press on Let’s talk.
- Select on Get a callback.
- Key in your contact details, then tap on Confirm my call.
If you can let me know what specific financial institution are you working with, that would be a big help. This way, I’ll be able to check if there’s an ongoing issue with your bank.
Resolution for Issue 'Hi. I deleted a duplicate transaction in my register for an account, but the balance did not update to reflect. Any ideas why?' available: Yes (Solved).
Source: Intuit Community forum.
Hi. I deleted a duplicate transaction in my register for an account, but the balance did not update to reflect. Any ideas why?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for balance did not update
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Error Recovery for balance did not update [Canada]
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