QB Issue Resolution:
The browser’s cache can be the reason why QuickBooks Online (QBO) is not responding when adding a category. To isolate this, I recommend accessing your QuickBooks using a private window.
Take these shortcut key below to open a new browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works fine, go back to your regular browser and clear its cache. This is stored for increased loading performance, but too much can accumulate and bog down processes. I’m including an article that goes over this in more depth and provides steps for supported browsers: Delete or Disable Cache and Temporary Internet Files in Your Web Browser.
To give you more insights about managing categories in QBO, please check out these articles:
Resolution for Issue 'Hi, lately when I try to add a category for an expense or income, Quickbooks doesn’t seem to respond- anyone else have this problem?' available: Yes (Solved).
Source: Intuit Community forum.
Hi, lately when I try to add a category for an expense or income, Quickbooks doesn’t seem to respond- anyone else have this problem?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for managing categories
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Error Recovery for managing categories [Canada]
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