QB Issue Resolution:

I’m here to provide some circumstances about the hold status of a deposit, so let me get this straightened out for you.

If a deposit transaction has been withheld, it means that something in the batch that comprises the deposit raised a red flag and our Risk Management is conducting an investigation on your behalf. The following are the two primary reasons why a deposit may be withheld:

  • security concerns with one or more transactions in the deposit
  • the deposit exceeds a predefined account threshold (approved monthly amount or average individual charge)

Did you receive an email from us that includes detailed instructions? We usually request some information about the deposit and your business to help speed up our review.

In this case, I’d highly recommend contacting our Merchant Services Team since we’d need to verify your account to view updates on your previous call’s case number.

For your reference, you can reach them through this link: https://community.intuit.com/articles/1164874.

Our phone agents have direct access to your account and will be able to give you updates about the case.

Resolution for Issue 'Hi! My issue its that I have been trying to reach QuickBooks about a transaction being on hold since January, its been 8 months and no response or deposit on my account!!' available: Yes (Solved).
Source: Intuit Community forum.

Hi! My issue its that I have been trying to reach QuickBooks about a transaction being on hold since January, its been 8 months and no response or deposit on my account!!: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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