QB Issue Resolution:

Let me help you with your invoice reminders.

Unpaid invoice reminders aren’t automatically sent to your customers unless you set up recurring reminders for your transactions (only available for Essentials and Plus versions). You’ll have to manually send the reminders to your customers instead.

To tell if an invoice has been sent or not, you can go to Sales and then click on the All Sales tab (see the screenshot below).

Also, are you trying to set up more than one reminders for your invoices? If so, there isn’t a way to do so, but you have the option to edit your reminder template in the Account and Settings page. Here’s how:

  1. Click the Gear icon, and then select Account and Settings.
  2. Click Sales.
  3. Click on the Reminders section.
  4. Customize your email message.
  5. Once done, click Save.

Resolution for Issue 'Hi! We’re trying to figure out – when unpaid invoice auto reminders are sent out. I can’t tell if one has been sent or not (any way to tell that)? And…is there a way set up more than just the 1 that we can currently edit? Thanks!' available: Yes (Solved).
Source: Intuit Community forum.

Hi! We’re trying to figure out – when unpaid invoice auto reminders are sent out. I can’t tell if one has been sent or not (any way to tell that)? And…is there a way set up more than just the 1 that we can currently edit? Thanks!: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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