QB Issue Resolution:

I’ve checked here on my end to see if there’s a reported issue about this, but there isn’t currently one.

To help narrow down this issue, let’s perform some steps so you can get the 5% to show on your PO and invoices.

This could be a web page issue that’s caused by too much cache, that’s why the system is calculating 500% on the transactions.

First, let’s access your account through a private browser since it doesn’t store data in the cache. Here are the following keyboard shortcuts:

  • Mozilla Firefox: press CTRL  + Shift + P
  • Internet Explorer: press CTRL  + Shift + P
  • Safari: press Command + Shift + N
  • Google Chrome: press CTRL  + Shift + N

If it works perfectly fine, let’s clear the cache of your regular browser. Then, let’s open the transactions on the Audit History page. You can see the screenshot below for your reference.

You can also use other compatible browsers if private browsing doesn’t work.

If the same issue persists, I suggest deleting and recreating the transactions. Once done, I encourage you to run the Tax Liability report. This is to ensure your taxes are accurate and up to date.

To learn more about managing your taxes in the program, you can freely browse these helpful topics through this link: https://community.intuit.com/browse/quickbooks-online-intl-taxes.

Resolution for Issue 'High Tax Percentage Issue' available: Yes (Solved).
Source: Intuit Community forum.

High Tax Percentage Issue: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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