QB Issue Resolution:

The item description from the invoice will always reflect in the Email as long as you’ve selected the Online invoice as your email option.

Here’s how to check your email option and switch to Online invoice:

  1. Go to the Gear icon at the top.
  2. Select Accounts and Settings.
  3. Choose the Sales option from the left menu.
  4. Go to Online delivery and click the pencil icon on the right-side.
  5. Select Online invoice under Additional email options for invoices.
  6. Click Save and Done.

Resolution for Issue 'How can I add sales invoice description in the E-mail, which is created from Custom form styles?' available: Yes (Solved).
Source: Intuit Community forum.

How can I add sales invoice description in the E-mail, which is created from Custom form styles?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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