QB Issue Resolution:

delete the transaction you entered

menu plus>vendors>credit card credit

select select the credit card, select an income account, I create one called rewards income, and use that account, enter the credit amount, save

Resolution for Issue 'How can I apply credit card rewards to a bill? I used credit card credit but it did not reduce the credit card balance. Please help. In the credit card statement, the balance was reduced by the amount. I want to apply the credit to reduce an expense account in QB. From credit card credit, I entered the credit card company as a payee, and used the expense account. But the entry did not affect the bill amount therefore the credit card balance remains the same. How do I use the credit to “pay” the bill?' available: Yes (Solved).
Source: Intuit Community forum.

How can I apply credit card rewards to a bill? I used credit card credit but it did not reduce the credit card balance. Please help. In the credit card statement, the balance was reduced by the amount. I want to apply the credit to reduce an expense account in QB. From credit card credit, I entered the credit card company as a payee, and used the expense account. But the entry did not affect the bill amount therefore the credit card balance remains the same. How do I use the credit to “pay” the bill?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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