QB Issue Resolution:

When you change an item, it will delete the information in the whole row, MaxlineJenn.

 

You’re on the right path. You’ll have to re-enter the details. Although, if the prices are the same, it will not create a balance due. The payment may be unlinked. This will create an Unapplied payment. Let’s go ahead and link it.

 

Here’s how:

  1. Open the invoice.
  2. Click Receive payment.
  3. Under Credits, select the Unapplied Payment.
  4. Ensure the payment date is correct.
  5. Click Save and close.

The customer should now have a zero overdue balance.

 

You can get back to us after trying these steps. We’re here to lend a hand.

Resolution for Issue 'How can I change one element (product/service) of a paid/closed invoice, without zeroe-ing out the rest of the row? Today, I changed the product/service field of an old/paid invoice from one thing to another in order to make my year-end reporting more accurate. Doing that erased the description, quantity, rate, and amount. When I re-entered those fields (the final amount due was the same as before as the prices had not changed), the invoice showed that there was a balance due.' available: Yes (Solved).
Source: Intuit Community forum.

How can I change one element (product/service) of a paid/closed invoice, without zeroe-ing out the rest of the row? Today, I changed the product/service field of an old/paid invoice from one thing to another in order to make my year-end reporting more accurate. Doing that erased the description, quantity, rate, and amount. When I re-entered those fields (the final amount due was the same as before as the prices had not changed), the invoice showed that there was a balance due.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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