QB Issue Resolution:
I suggest to manually edit each employee’s PTO balance in the Employees details.
1. From the left menu, click Workers.
2. Select Employees tab and choose the name of the employee.
3. Click the pencil icon in the Pay section.
4. From the How much do you pay employee? section, click Edit.
5. In the You can also pay section, pick Paid time off.
6. Edit the employee’s PTO balances in the Current Balance box.
7. Hit Done.
For additional information about setting up and tracking time off, vacation, and sick pay for your employees, check this article: Set up and track time off in payroll.
Please check this article on how to add your salaried employee’s sick pay or vacation pay hours in your employee: Enter sick pay or vacation pay hours for salaried employees.
Resolution for Issue 'How can I edit my employees’ PTO balances?' available: Yes (Solved).
Source: Intuit Community forum.
How can I edit my employees’ PTO balances?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for Edit employees PTO balances
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Error Recovery for Edit employees PTO balances [Canada]
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