QB Issue Resolution:
First thing is to check your state laws, there are some states where surcharging for using a CC is illegal.
For those states that are ok with it, there is still a problem. You are required to put a notice on the store, the check out pages, and on the receipt it must specify the surcharge item and amount, that you surcharge for using a CC and how much, the law says a % is not legal. In addition to that, you are not allowed to surcharge when a debit or prepaid card is used at all. So if you are taking payments on line I don’t see how you can know whether or not a card is a prepaid or debit card in advance.
You would have to create a service type item called surcharge and include it on the invoice for the customer, that would mean you know in advance they will use a CC, and not a debit or prepaid card
Best option is just raise your prices slightly, or accept that a merchant charge is just a cost of doing business.
Resolution for Issue 'How can I have the customer pay the tranaction fee for invoices paid online?' available: Yes (Solved).
Source: Intuit Community forum.
How can I have the customer pay the tranaction fee for invoices paid online?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for customer pay the tranaction fee for invoices paid online
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Error Recovery for customer pay the tranaction fee for invoices paid online [Canada]
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