QB Issue Resolution:
Once hierarchical view is selected and it has a tick by it and you close down that view make sure you do not have any other window open, it is possible you have several open views of the customer centre and the last save will rule.
Open Qb close any open window until you have a blank screen with just the top menu then select customer centre and hierarchical view. then save and check.
It should remember to open in the hierarchical view from then on as my QB 2014 does.
Resolution for Issue 'How can I make the hierarchial view my default view in the customer list?' available: Yes (Solved).
Source: Intuit Community forum.
How can I make the hierarchial view my default view in the customer list?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for Customer
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