QB Issue Resolution:

Hello insurance110,

I can help you make sure that you process that refund check from the vendor.

We can easily resolve this because you are actually on the right track! You just need to add a few more steps to what you are already did in QuickBooks Online.

When you create the deposit, instead of creating a deposit just for that vendor, you can add all the details for your actual deposit transaction. You just need to make sure that you enter the correct information in each column (RECEIVED FROMACCOUNTAMOUNT, etc.) for each line item. I’ve attached a screenshot for your reference.

This allows you to record the actual deposit transaction in QuickBooks Online, so that you can match it to your downloaded transaction. Not only that, but you can still link the deposit to the vendor credit to zero out the balance of this vendor.

That’s it! You will be all set after recording the deposit.

I’m happy that I was able to help you out. You are always welcome to reach out to me again if you have any other questions.

 

Resolution for Issue 'How can I process a refund check from a vendor when the refund is deposited along with other checks? I’ve followed a few instructions to process a refund from a vendor, and am still a bit stuck about what to do about the actual refund deposit transaction that has downloaded from the bank. Sure I am misunderstanding something and hoping someone might be able to help. I have received a refund from a vendor that we overpaid, in the form of a check which we have deposited along with a few other checks. In QBO – I’ve created a Vendor credit for the refund amount, then created a deposit for that vendor set to accounts payable, and then used either Check/Expense/Pay Bills, to link the vendor credit to the deposit. That gives a zero balance transaction in the vendor expense account. But what would I do with my actual deposit transaction for the grouped checks including the actual vendor refund that has downloaded from our bank? Matches for the other checks in the bank deposit are coming up, but nothing comes up for the refund check…..' available: Yes (Solved).
Source: Intuit Community forum.

How can I process a refund check from a vendor when the refund is deposited along with other checks? I’ve followed a few instructions to process a refund from a vendor, and am still a bit stuck about what to do about the actual refund deposit transaction that has downloaded from the bank. Sure I am misunderstanding something and hoping someone might be able to help. I have received a refund from a vendor that we overpaid, in the form of a check which we have deposited along with a few other checks. In QBO – I’ve created a Vendor credit for the refund amount, then created a deposit for that vendor set to accounts payable, and then used either Check/Expense/Pay Bills, to link the vendor credit to the deposit. That gives a zero balance transaction in the vendor expense account. But what would I do with my actual deposit transaction for the grouped checks including the actual vendor refund that has downloaded from our bank? Matches for the other checks in the bank deposit are coming up, but nothing comes up for the refund check…..: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for process a refund check
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