QB Issue Resolution:
Thanks for dropping by the Community. I’m here to share some information about accepting downloaded transactions from your bank in QuickBooks Online (QBO).
The most likely reason why QuickBooks is creating a payment transaction is that when you added these transactions, you might’ve used a bank account as a category type. If that’s the case, make sure to classify them with their applicable income and expense accounts first before adding/accepting them.
1. Go to Banking menu at the left panel, then click the In QuickBooks tab.
2. Scroll down until you see the transactions, then choose Undo to bring it back into For Review.
3. Now, go to the For Review tab and click them, then change the Category with their desired income or expense account.
4. Select Add.
For your reference, you can also check out these articles for further guidance:
Resolution for Issue 'How can I stop QB from adding a payment transaction for every bank transaction I add (same amount)? I add or accept transactions downloaded from my bank account and it automatically adds a payment transaction for the same amount. It only happens with one account the other ones don’t have this problem.' available: Yes (Solved).
Source: Intuit Community forum.
How can I stop QB from adding a payment transaction for every bank transaction I add (same amount)? I add or accept transactions downloaded from my bank account and it automatically adds a payment transaction for the same amount. It only happens with one account the other ones don’t have this problem.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for Banking
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