QB Issue Resolution:

It’s easy to apply a credit memo to a customer’s invoice, let me show you.

Have you created the credit memo in QuickBooks? If not, then you can create a credit memo first, and then apply it later on to the customer’s invoice.

Here’s how you can create the credit memo:

  1. Click the Plus (+) icon.
  2. Select Credit Memo.
  3. Choose the customer name.
  4. Enter the Credit Memo Date.
  5. Fill in the Service DateProduct/Service, and Amount fields. You may also fill in any other fields (DescriptionQTYRate) if necessary.
  6. Click Save and close.

However, if you already created the credit memo, you may proceed in applying it to the invoice.

Here’s how:

  1. Click Sales in the left navigation bar.
  2. Click the Customers tab.
  3. Locate and click the customer’s name.
  4. Locate the invoice you want to apply the credit to and click Receive payment.
  5. In the Receive Payment window, enter the Payment datePayment methodReference no. (if necessary) and the Deposit to account.
  6. In the Outstanding Transactions section, make sure that the correct invoice is selected.
  7. In the Credits section, make sure the correct credit memo is selected.
  8. Click Save and close.

You can also check this article for more information:

Resolution for Issue 'How do I apply credit to customer’s invoice' available: Yes (Solved).
Source: Intuit Community forum.

How do I apply credit to customer’s invoice: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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