QB Issue Resolution:

Answer 1:

It’s nice to have in the Community. I’d be happy to help walk you through about changing the sales receipt number in QuickBooks Online.


You can refer to the following steps to find the sales receipt and change the number. Let me show you how:

  1. On the left pane, select Sales.
  2. Select Customers.
  3. Find and click the customer’s name.
  4. From the Transaction List tab, select the sales receipt.
  5. Enter the correct number in the Sales Receipt no. field.
  6. Click Save and close.



I’ve also included some articles about sales receipts for additional reference:

That should point you in the right direction today. Please know that I’m just a post away if you have any other questions about sales receipt or about QuickBooks Online. I’ll be delighted to be your guide once again. Have a great rest of your week.


Answer 2:

Unless something changed, you first have to set company settings to allow for that


in company settings
Sales>Sales form content click the pencil and turn on custom transaction numbers

Resolution for Issue 'How do I change a sales receipt Number?' available: Yes (Solved).
Source: Intuit Community forum.

How do I change a sales receipt Number?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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