QB Issue Resolution:

I was finally able to get someone on the QB chat support last week. They were very helpful. Here’s how we got it to work:
1) They had to switch one of my inactive employees to active (there was no option for me to do this myself).
2) I had submit a payroll with 1hr to generate a “dummy” paycheck for them (switched to paper check first), then deleted the paycheck¬† since I wasn’t really paying them.

3) This somehow changed the options I saw when editing any employee so that I could edit their address and their employment status.



Resolution for Issue 'How do I change the address for an employee?' available: Yes (Solved).
Source: Intuit Community forum.

How do I change the address for an employee?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for change the address for an employee
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Error Recovery for change the address for an employee [Canada]
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