QB Issue Resolution:

Sorry, online banking is one of the features lost when support for your year version was discontinued in May of 2015.

Resolution for Issue 'How do I download or import bank data into QB Mac 2012. When I try, I get an error message saying “unable to get your bank’s profile” code of 500.' available: Yes (Solved).
Source: Intuit Community forum.

How do I download or import bank data into QB Mac 2012. When I try, I get an error message saying “unable to get your bank’s profile” code of 500.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for banks profile
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Error Recovery for banks profile [Canada]
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