QB Issue Resolution:

I’m glad you came here for help today!

So, if you bought the products from this vendor, returned them, and they owe you money back, then yes this would need to be recorded as a Vendor Credit. Vendor Credits do need to be applied to open bills, so, once again, you are right that you need to apply it to an open bill.

Great job on all of your assumptions, you were absolutely correct! Have a great day. 🙂

Resolution for Issue 'How do I enter a credit against a credit card account?' available: Yes (Solved).
Source: Intuit Community forum.

How do I enter a credit against a credit card account?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Credit Card
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