QB Issue Resolution:

You can enter a Sales Receipt to record that payment.

Here’s how:

  1. Click the (­+) plus sign.
  2. Select Sales Receipt.
  3. Leave the Choose a customer field blank.
  4. Enter the details of the transaction.
  5. Click Save.

Resolution for Issue 'How do I enter a payment from a non customer' available: Yes (Solved).
Source: Intuit Community forum.

How do I enter a payment from a non customer: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for enter a payment from a non customer
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Error Recovery for enter a payment from a non customer [Canada]
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