QB Issue Resolution:

All you need is an Income type account in your COA to record the cash back rewards. Name it something that would make the most sense to you – I have one called Vendor Incentives and Rewards.

When you receive a rewards check, use the Record Deposit function (Banking Menu). In the Received From, enter the Vendor (or Distributor) name (or leave it blank if you don’t track where the funds came from). In the From Account enter the Income Account created for this purpose. Complete the rest of the details as needed.

Resolution for Issue 'How do I enter cash back from a vendor’s reward program?' available: Yes (Solved).
Source: Intuit Community forum.

How do I enter cash back from a vendor’s reward program?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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