QB Issue Resolution:

You’ll just need to adjust the quantity of an inventory item. You can consider creating an account for tracking inventory adjustments, but you can also use any expense account. That way, you can track your losses or shortages in QuickBooks. However, It’d be best to consult your accountant first, if you’re unsure of the account you’re going to use

To adjust the quantity/value on hand, please refer to this article and follow the steps provided: https://community.intuit.com/articles/1764165-adjust-inventory-quantity-or-value.

If you need assistance with the steps, you can always contact our Desktop Care Support for help.

Here’s how to get their contact information:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks Version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Resolution for Issue 'How do I enter inventory shrinkage?' available: Yes (Solved).
Source: Intuit Community forum.

How do I enter inventory shrinkage?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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