QB Issue Resolution:

I can help you make an Employee inactive, but how to do it depends on if you are in the Setup Process or have completed Setup.

*If you have completed Payroll Setup and have run a Payroll, just click on:

1. Employees, click on the Employee, and click on the pencil by Employment (see attached pic)

2. Next under the Status, change them to Not on Payroll or Terminated (see pic #2)

*If you don’t have that option, you may just be setting up Payroll. If you have never paid this Employee, to make them Inactive, just click on Employees Inactive, click on the Employee, then down at the bottom middle, you should be able to click on Delete Employee (see pic 3- the arrow doesn’t go all the way down, but there is a Delete). It doesn’t actually Delete the Employee, just makes them Inactive. This only works if you NEVER paid the Employee (you just set them up by mistake)

*Most people have the problem when after they have imported from QuickBooks desktop, and they can’t make an Active Employee Inactive. If you run a sample Payroll on 1 Employee, enter just 1 hour, then delete the paycheck, you should be back at the first option where you click on Employees, choose the Employee, click on pencil by Employment, and change the status to Inactive (pic 1 & 2). (Our Developers are working on not having to do this, but in the meantime, this is what works- sorry for the inconvenience).

I would really appreciate it if you let me know if that helps and thanks for choosing QuickBooks Online & Payroll!

EMPLOYEES_EMPLOYMENT.png
EMPLOYEES_EMPLOYMENT_STATUS.png
EMPLOYEES_DELETE.png

Resolution for Issue 'How do I inactive an employee?' available: Yes (Solved).
Source: Intuit Community forum.

How do I inactive an employee?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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