QB Issue Resolution:

Let me help provide some insights about searching for customers by using phone number in QuickBooks Online (QBO) mobile app.


The QBO mobile app is a simplified version of the program. Currently, there isn’t an option to look up a customer by their phone number using QBO app. However, you can do this by accessing your company via a supported browser.


You can use the Magnifying glass icon to search a customer by phone number. Capture.PNG


You can also pull up the Customer Contact List Report to show your customer’s information including the phone number. Here’s how:

  1. Go to Reports in the left navigation bar.
  2. Type in Customer Contact List in the search box.

For additional reference, you can check this article to learn more on what features are supported on mobile devices: Compare mobile app features.


Resolution for Issue 'How do I look up a customer by their phone number on QuickBooks mobile' available: Yes (Solved).
Source: Intuit Community forum.

How do I look up a customer by their phone number on QuickBooks mobile: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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